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Refund and cancellation policy

Last updated 13 November 2026

This Refund and Cancellation Policy applies to every workshop, course, live session and other programme offered by Kautilya Partners (“Kautilya Partners”, “we”, “us”), whether free or paid. By registering for a programme, you agree to this policy. It forms part of our Terms and conditions.

1. Free programmes

Free programmes involve no payment, so no refund applies. If you can no longer attend, please let us know so that we can offer your seat to someone else.

2. Cancellation by you

  • At least 48 hours before the first session: you will receive a full refund of the amount paid.
  • Less than 48 hours before the first session: no refund is available. You may request to transfer your seat to a later batch of the same programme, if one is scheduled, subject to availability.
  • After the programme has started: no refund is available.

3. Cancellation or rescheduling by us

We may cancel or reschedule a programme for reasons such as low enrolment, trainer unavailability or circumstances beyond our control. In that case you may choose either:

  • a full refund of the amount paid, or
  • a seat in the rescheduled session or a later batch of the same programme.

4. Non-refundable situations

Refunds are not available for:

  • not attending, or attending only part of a programme;
  • technical problems on your side, such as your device, software or internet connection;
  • removal from a session for breaching our Terms and conditions;
  • a change of mind after the programme has started.

5. Failed or duplicate payments

If money was deducted for a payment that failed, or you were charged more than once for the same registration, the extra amount will be refunded in full once our payment provider confirms it.

6. How to request a refund

Email [email protected] from the email address you registered with, and include:

  • your full name;
  • the programme name;
  • your order reference or payment ID.

7. Processing time

We review refund requests within 3 working days. Approved refunds are made to the original payment method. Depending on your bank or payment provider, the amount usually reaches your account within 5–7 working days after approval.

8. Changes to this policy

We may update this policy from time to time. The version published on this page when you made your payment applies to your registration.

9. Contact

For any question about refunds or cancellations, write to [email protected].